1. Scope
This mechanism covers concerns related to admissions, access to groups/channels, billing, content quality, academic support, or conduct within official FitDocMed communities.
Grievance Redressal
FitDocMed Grievance Redressal Mechanism
We’re committed to prompt, fair, and transparent resolution of student concerns. Here’s how you can reach us and how we resolve issues.
Last updated: September 2026
On this page
2. How to Raise a Grievance
Please share the following details for a quick response:
- Registered name and phone/email
- Program enrolled (e.g., Achiever, FMGE 360, ABHYAS)
- Order ID / payment reference (if applicable)
- Description of the issue and any screenshots
Support hours: 9:00 AM – 8:00 PM (IST), daily.
3. Acknowledgement & Timelines
- Acknowledgement: Within 24 hours of receiving your grievance.
- Initial assessment: Within 2–3 working days.
- Resolution target: Typically within 7–10 working days based on complexity.
4. Investigation & Resolution
Your case is assigned to the relevant team (mentorship, content, tech, or billing). We may request additional details and will keep you updated on the progress until closure.
5. Escalation Matrix
- Level 1: Support Team (WhatsApp/Email)
- Level 2: Program Manager (Academic/Billing Lead)
- Level 3: Senior Management (final review and decision)
If you do not receive a response within the stated timelines, please mention “Escalation – Pending Response” in your follow-up message.
6. Record Keeping
We maintain a record of grievances and actions taken to improve our services and training processes.
7. Policy Review
This policy is reviewed periodically to ensure clarity, fairness, and compliance with applicable guidance.
8. Contact
If you need assistance at any point, reach us below:
Study anywhere with the FitDocMed Academy app
Tests, notes and revision on your phone. Available on Android, iOS and the web.
